Saltar al contenido principal

HELP CENTRE

All frequently asked questions

Find answers about Finantzak, its plans, security and your data.

11 questions

Is Finantzak secure and private?

Finantzak protects your data through encrypted communications and access controls. We do not sell your financial data or send advertisers your balances, transactions, accounts, budgets, categories or text. Essential providers, such as hosting, payments and advertising in the free version, may process technical data in accordance with our Privacy Policy.

Does it connect to my banks automatically?

No. Finantzak does not currently connect directly to banks. You record and control the accounts and transactions you want to manage.

What does Premium include?

Premium includes personal cloud storage, cross-device sync, web access, backups, file storage, data recovery, and shared-workspace creation and administration.

What can I do for free?

Free works exclusively on-device in the mobile app. You can manage accounts, transactions, categories, budgets and other tools on your device, without personal cloud storage, personal sync or web access.

Can a Free user participate in a shared workspace?

Yes. As the only exception to local-only operation, they can sync a shared workspace in the app while it is sponsored by an active Premium owner. This does not enable personal cloud storage, personal files or web access.

What happens if the owner of a shared workspace loses Premium?

When Premium expires, the workspace is frozen read-only for all members for 30 days. During that period, the owner may reactivate Premium or transfer ownership to an active Premium member who explicitly accepts it. If neither happens, the workspace is deleted from the cloud when the period ends.

What happens to my personal cloud when Premium expires?

Your local information remains on the device. Personal cloud data is frozen for 30 days: you can reactivate Premium, request a complete export, or delete it early. Reactivating within the period cancels scheduled deletion; if you take no action, cloud data is deleted when the 30 days end.

How does the data export work?

You can request it from your secure account area while the recovery period remains open. Exports are queued, preferably processed during low-load periods, and made available within 72 hours. This is not an instant download.

Can I attach receipts and invoices?

Yes. Premium lets you store files and attachments in your private cloud and access them from your devices and the web.

Does Premium remove ads?

Yes. Premium accounts do not show ads in the Android app. The website does not contain advertising.

Does Finantzak sell or share the financial data I enter with advertisers?

No. Finantzak does not send AdMob or its advertising partners your balances, transactions, accounts, budgets, categories or text. Advertising may use technical device and ad-interaction data, such as IP address, advertising identifiers and diagnostics, according to your consent and our Privacy Policy. Finantzak does not sell the financial data you record.

Can’t find what you’re looking for?

Contact us