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We are here to help

Contact Finantzak

Tell us what you need. We will reply with clear information and the right help for your account.

Email address

soporte@finantzak.eus

Location

Basque Country, Spain

Controller: the owner of Finantzak identified in the Legal Notice. We use your data to answer your enquiry and protect the form against abuse. Legal basis: responding to your request and legitimate interests in security. The technical log is erased after 180 days. Exercise your rights at soporte@finantzak.eus. See the Privacy Policy for more information. Legal Notice · Privacy

How to prepare your support request

Describe what you need to resolve

Use this page for questions about access, plans, privacy or how Finantzak works. Say whether you are using Android or the web, what you were trying to do and where the problem appears. If an error message is shown, copy its wording and describe what you expected instead. For an issue that repeats, give a short sequence of steps. You do not need to send your entire financial history to explain an application problem.

Share only the information that is needed

Do not include passwords, access codes, full card numbers or financial documents unrelated to the request. If you provide a screenshot through another support channel, hide balances, other people’s names and anything that does not help explain the issue. Use an email address where you can receive a reply. For an account question, write from its registered email address; the team may need to verify ownership before handling a request involving personal data. A support message does not replace authentication.

Choose the appropriate process

The frequently asked questions may answer questions about Free, Premium and shared workspaces before you contact the team. To request account deletion, use the dedicated page: it explains the consequences and allows you to continue with an authenticated session. Contacting support does not automatically delete data or cancel a subscription. For a renewal question, also check the subscription management available in Google Play. Avoid sending several conflicting requests about the same issue; a clear, consistent description makes it easier to follow what happened and what help you need.